Shipping & Returns

  1. Subject to the provisions of clause from our Conditions of Use, Goods may be returned only when defective, damaged or if the Goods supplied are not the same Goods as what was ordered. If any defect in the Goods are discovered within a period of 6 (six) months after delivery, this must be reported to us as soon as reasonably possible after the Goods having been delivered to you and must be returned to us within a period of 6 (six) months after delivery. If the Goods are not the same as what was ordered this must be reported within 24 (twenty four) hours of delivery. Any damage must also be immediately reported, within 24 (twenty four) hours of delivery.

  2. If the Goods have been approved by us in accordance with the provisions of clause for return, we will notify you and either arrange (i) for our couriers to collect the item from you; or (ii) ask you to return the Goods to our warehouse location, depending on your original order’s shipping method.

  3. If you are returning Goods via courier you must package it carefully so that it does not become damaged en-route. Please include the Returns Request Number and a copy of your original invoice with any return.

  4. Nothing in this clause the Terms and Conditions in any way limits your rights in terms of section 56 read with section 55 of the CPA in any way.